Cancellation & Exchange Policy

Effective Date: April 9, 2026

At Tirpal Udyog, we take pride in our 47 years of manufacturing excellence. Because our products are often heavy-duty, custom-sized, or made-to-order, our cancellation and exchange policies differ from standard retail.

1. Cancellation Policy

  • Ready-Stock Items: Orders for standard, non-customized stock can be cancelled within 24 hours of placement, provided the shipment has not already left our Delhi warehouse.

  • Custom/Made-to-Order Goods: Once production has commenced (after the 50% advance payment), cancellations are not accepted. This includes items with custom GSM, specific color dyes, or department logo printing.

  • How to Cancel: To request a cancellation, please call our accounts department at +91 9990098999 or email info@tirpaludyog.com immediately.

2. Exchange Policy

Due to high freight costs and the industrial nature of our products, we offer exchanges only under the following conditions:

  • Manufacturing Defects: If the fabric shows signs of industrial defects (e.g., improper coating, leakage in waterproof sections, or tear strength issues) that deviate from the technical datasheet.

  • Incorrect Fulfillment: If the product delivered does not match the specifications (Size/GSM) mentioned in your Tax Invoice.

  • Timeline: Exchange requests must be initiated within 7 days of receiving the consignment.

3. Non-Exchangeable Items

We cannot accept exchanges for:

  • Used or installed products (e.g., a Car Parking Shed Cover that has already been mounted).

  • Damage caused by improper handling, storage, or “Acts of God” after delivery.

  • Custom-printed materials or branded merchandise.

4. Return Logistics for Exchanges

  • Approval Required: Do not send goods back to our Azad Market location without a written “Return Material Authorization” (RMA) from our team.

  • Shipping Costs: If the exchange is due to our error or a manufacturing defect, Tirpal Udyog will bear the return freight. For all other approved exchanges, the buyer is responsible for two-way logistics.

5. Refunds

  • Approved refunds (for cancelled ready-stock) will be processed back to the original payment method or via NEFT/RTGS within 7–10 business days.

  • Please note that shipping charges and GST already paid to the government are non-refundable once the invoice is generated and the product is dispatched.

Contact for Disputes:

For any issues regarding your order, please contact the relevant department head:

  • Canvas Cloth: +91 9810038146

  • PVC Fabric: +91 9899323339

  • PVC Canvas: +91 9810062909